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Terms & Conditions

Your Acceptance

KONNET Technology Inc. ("KONNET") provides you KONNET website on condition you accept the following terms and conditions ("Terms and Conditions"). Your use of KONNET website constitutes your agreement to all such terms, conditions and notices. KONNET contains links to other websites operated by KONNET (the "KONNET Sites"), and your use of each KONNET Site is also subject to the Terms and Conditions of Use and other terms and conditions, if any, contained within each KONNET Site.

Copyright

All Website design, text, graphics, and the selection and arrangement thereof, and all source code and all other material on this Website are copyright KONNET or its content providers, unless otherwise expressly indicated. All rights reserved. You are permitted to print or download extracts from this material for your personal use or use only. None of this material may be used for any commercial or public use. No part of the Website or any material appearing on the Website may be reproduced or stored in or transmitted to any other web site. No material appearing on the Website may be disseminated in any form, either electronic or non-electronic, nor included in any retrieval system or service without the prior written permission of KONNET. Any other use of the material and content of the Website is strictly prohibited. You agree that you will not (and will not assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Content Submitted to the Website

You acknowledge that KONNET does not always monitor Content (as defined below) submitted by users, but that KONNET shall have the right (but not the obligation) in its sole discretion to refuse or remove any Content that is available via the Website. Without limiting the foregoing, KONNET shall have the right to remove any Content that violates the Terms and Conditions of Use or is in any other way inappropriate or objectionable. You agree that you must evaluate, and bear all risks associated with the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. You may not submit third party proprietary information to KONNET without first obtaining permission from the owner. Any Content provided by you or engaging in any other form of communication through this Website, although owned by you, is subject to a royalty-free, perpetual, non-exclusive, unrestricted, world-wide license allowing KONNET to use, distribute, copy, sub-license, adapt, transmit, publicly perform or display any such content. You agree to irrevocably and unconditionally waive on your behalf in perpetuity in respect of such Content the benefit of any provision of law known as moral rights of authors or any similar law in any country.

Link to Third Parties

This Website may contain links to websites operated by parties other than KONNET. Such links are provided for your convenience only. KONNET does not control such websites, and is not responsible for their contents. KONNET's inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. For example, users may be able to buy goods and services via the Website, some of which may be through third party retailers who link to the Website. Users may also enter into correspondence with or participate in promotions of advertisers on the Website. KONNET in no way endorses these third parties and any such transactions, dealings, correspondence with or participation in promotions of, third parties, including the delivery of and the payment for goods and services and any other terms, conditions, warranties or representations associated with such matters are solely between the corresponding user and the third party. KONNET assumes no liability, obligation or responsibility for any part of any such transaction, dealing, correspondence or participation.

Member Conduct

You understand that all information, data, text, music, sound, photos, graphics, video, messages or other materials ("Content"), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. This means that you, and not KONNET, are entirely responsible for all Content that you upload to, post on or otherwise transmit via this Website. KONNET does not control all the Content posted on the Website and, as such, does not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Website, you may be exposed to Content that is offensive, indecent or objectionable. You further understand that this Website contains or will contain bulletin boards, chat areas, review sections and other interactive areas, and you agree to use the Website in a way that is proper and related to the Website. For example, you agree that when using the Website you will not:

(a)

Upload, post or otherwise transmit any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, or invasive of another's privacy.

(b)

Upload, post or otherwise transmit any Content that you do not have a right to transmit under any law or any Content (or use the Website in any manner) which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy).

(c)

Upload, post or otherwise transmit any Content that contains any patent, trademark, copyright or other intellectual property rights of any party, unless you own or control the rights thereto or have received all necessary permissions.

(d)

Upload, post or otherwise transmit any material that contains software viruses or any other files or programs that may interrupt, destroy or limit the functionality of any KONNET Site or any servers or networks connected to such KONNET Site or another's computer, or any chain letters, pyramid-selling schemes, bulk mail or mails bombs or other such programs.

(e)

Upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, or any other form of solicitation.

(f)

Restrict or in any way inhibit any other user from using the Website.

(g)

Use the Website in a manner that is inconsistent with these Terms and Conditions and/or not in accordance with all relevant laws and regulations or for any illegal purpose.

Privacy Statement

Pursuant to KONNET’s privacy statement, we may disclose to third parties certain aggregate information collected from you when you register or while you use the Website, provided that such information will NOT include personally identifying information, except as specifically authorized by you or in the good faith belief that such action is reasonably necessary to comply with the law, or under any of the other circumstances set forth in our privacy policy, as may be amended from time to time. You should be aware that if KONNET is requested by the police or any regulatory or governmental authority investigating suspected illegal actives, or upon receipt of a court order, to provide any personally identifying information or the contents of any email and/or information concerning your activities whilst using the Website, KONNET shall do so. Also, KONNET reserves the right to disclose personally identifying information to third parties where a complaint arises concerning your use of the Website, and that use is deemed by KONNET to be inconsistent with these Terms and Conditions. For more information, please see our full privacy policy linked below.

You agree that you do not object to KONNET or such third parties contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights.

Disclaimer/Liability

Use of the Website and the facilities thereon, and any material or information obtained from this Website is at your own risk, and KONNET hereby expressly disclaims, to the fullest extent permitted by applicable law, all warranties, expressed or implied, of any kind whatsoever including but not limited to implied warranties of merchantability, fitness for a particular purpose, title and infringement. In addition, KONNET shall not be responsible for the failure of performance of this Website and/or the software used thereon; the loss of data or services resulting from delays, non-deliveries, or service interruption; the accuracy, quality or nature of information obtained through its services; nor the consequences arising from or related to any viruses transmitted through its servers, or any liability, costs, loss of profits or consequential losses arising from your use of, or inability to access this Website.

In relation to Content uploaded by users, KONNET shall not be responsible for any such Content posted by users in chat rooms or other community areas. All such Content whether expressed as opinions, statements or recommendations, are those of users expressing such views and are not those of KONNET.

Notwithstanding any other provision in these Terms and Conditions, nothing herein shall limit your rights as a consumer under English law. KONNET will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website, or products or services offered on the Website, whether by KONNET or on its behalf, for:

(a)
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
(b)
any loss of goodwill or reputation; or
(c)
any special or indirect or consequential losses;

in any case whether or not such losses were within the contemplation of either party at the date on which the event giving rise to the loss occurred. Nothing in these Terms and Conditions shall exclude or limit KONNET's liability for death or personal injury resulting from the negligence of KONNET or that of its servants, agents or employees. You agree to indemnify KONNET in respect of any liability or any costs, loss of profits, loss of data, or consequential losses arising from a breach by you of any of the terms of this agreement, or arising out of your use of any of the KONNET Sites.

Access Restriction

KONNET reserves the right to deny in its sole discretion any user access to this Website or any other KONNET Site, or any portion thereof, without notice. KONNET also reserves the right to remove any Content that it deems in its sole discretion to be unacceptable, undesirable or in violation of these Terms and Conditions.

General

These Terms and Conditions (as amended from time to time) constitute the entire agreement between you and KONNET concerning your use of the Website and supersedes any previous arrangement, agreement, undertaking or proposal, written or oral between you and KONNET in relation to such matters. No oral explanation or oral information given by either party shall alter the interpretation of these Terms and Conditions. You confirm that in agreeing to accept these Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Terms and Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Terms and Conditions save that your agreement contained in this paragraph shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Terms and Conditions.

These Terms and Conditions of Use shall be governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English Courts.

If any provision(s) of the Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

KONNET's failure to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by KONNET in writing.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. You irrevocably agree that the Ontario Provincial Courts, located in Toronto, Ontario, Canada shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use.

SHIPPING & DELIVERY

Once your order has been placed, we will try our best effort in delivering the product item(s) ordered to your requested delivery address and attention to your stated recipient contact person within 14 days in order to achieve the best customer experience. Delivery may be made earlier depending on the inventory status of each item and the requested delivery destination.

Delivery Destinations

For each order, we are able to support one single destination even though your ordered quantity is more than one unit.  We suggest you to place multiple orders in case of a variety of delivery destinations required.

KONNET’s warehouse locates in Canada whereas its worldwide logistics center in Hong Kong.  For delivery destination to the United States, Canada and Hong Kong, shipment charge will base on domestic zone rates. For order with total weight below 5.0 lb, the zone rate is US$ 7.00 and those above 5.0 lb is US$ 14.00.

We also support international shipment requests for most of the locations over the world except the stated countries, namely, AFGHANISTAN, BOSNIA AND HERZEGOVINA, CUBA, COLOMBIA, EGYPT, ETHIOPIA, IRAN, IRAQ, DEMOCRATIC PEOPLE'S REPUBLIC OF KOREA, KUWAIT, PEOPLE'S DEMOCRATIC REPUBLIC OF LAO, LATVIA, LEBANON, LESOTHO, LIBERIA, LIBYAN ARAB JAMAHIRIYA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, PAKISTAN, RUSSIAN FEDERATION and VIETNAM.  For international delivery, there will be a handling charge of US$ 30.00 and different delivery rates applied. There is no guarantee on delivery options and lead time due to unpredictable condition of the local transportation network of the requested destination.

Please see below the international destinations that we support currently:

- ARGENTINA
- AUSTRALIA
- BAHAMAS
- BELGIUM
- BERMUDA
- BRAZIL
- CHINA
- COSTA RICA
- DENMARK
- DOMINICAN REPUBLIC
- EL SALVADOR
- FINLAND
- FRANCE
- GERMANY
- GREECE
- IRELAND
- ITALY
- JAMAICA
- JAPAN
- JORDAN
- MALAYSIA
- MEXICO
- MOROCCO
- NETHERLANDS
- NEW ZEALAND
- NORWAY
- PHILIPPINES
- POLAND
- SINGAPORE
- SPAIN
- SWEDEN
- SWITZERLAND
- TAIWAN
- UNITED KINGDOM

Delivery Charge Calculation Table

Destination Delivery Charge Rate
< 5.0 lb
Delivery Charge Rate
> 5.0 lb
Handling Charge

Domestic Zones:

  • United States
  • Canada
  • Hong Kong
US$ 7.00 US$ 14.00 Waived

International Zones:

  • Destinations other than the 3 countries stated but not fall in the exceptional country list

 

International zone rate(s) to be shown when you place order

 

International zone rate(s) to be shown when you place order

 

US$ 30.00

Delivery Methods and Carriers

We use a variety of carriers for each delivery option, and will choose the most appropriate delivery method for your desired delivery address in order to achieve the best customer experience. It is not an option for customer to specify a preferred carrier when placing your order. When you place an order, we may use air, sea or ground shipping as necessary to get your items to you or your requested recipient contact person as early as possible.

Recipient Signature

Signature of the recipient stated in the particular order upon delivery is required for all shipments.

RETURN & REFUND POLICY

In event that you found your ordered item was shipped in error resulted from our mistake, you may return new, unopened items sold and fulfilled by K-Store within 14 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs after it is proven that the return is a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (7 to 14 days), the time it takes us to process your return once we receive it (5 to 7 days), and the time it takes your bank to process our refund request (7 to 14 days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Items that are Not Returnable

We do not accept returns of the following items:

In case of dispute, KONNET decision shall be final and conclusive.

Partial Refunds or Non-Refundable

Partial Refunds will be issued for the following items:

In case of dispute, KONNET decision shall be final and conclusive.

Exchanges

If you received a faulty item and need to exchange it for the same item, please send us a detailed email to storeadmin@konnetonline.com . We shall waive the shipment cost for this replacement delivery. Please note that it takes us 5 to 7 days to process returns in normal situation once we received the returned item(s).

Items Purchased from Other Sellers

As KONNET offers items for sale both by KONNET’s K-Store and by registered third-party resellers, it is important in the returns process to know from whom the item was purchased.

If the item to be returned was not sold by K-Store, you will need to contact the resellers directly or follow their specific return instructions found in the particular transaction details.

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